At Majourneys, we put our users first. We are committed to transparency about how we collect, store, and use your personal information so you can enjoy discovering and booking activities, experiences, and trips across Morocco with confidence.
Our goal is to positively impact each person's experience and build a trusting relationship with our users. We do this by clearly and accessibly informing you about your data and your choices.
This policy covers
- What this Privacy Policy includes
- Why and how we collect your data
- Types of information we collect
- How we use and protect your data
- When and with whom we share your data
- Your choices and rights
What does this Privacy Policy include?
This policy describes how we collect, use, share, and protect your personal information in connection with our platform (website and apps) where this Privacy Policy is posted. "Personal information" means information that identifies you or can reasonably be linked to you. For example, when you register, we collect your name, email address, and phone number.
Our commitment
We have processes and, where appropriate, dedicated personnel to ensure we follow this policy. Everyone who handles your personal information is expected to comply with these guidelines and applicable law.
How do we collect information?
We collect information to provide and improve our services, personalise your experience, and help you find and book experiences. We gather data when you use our platform, create an account, make a booking, contact us, or interact with our marketing.
Types of information we collect
We may collect the following types of information, depending on how you use our platform:
- Identity and contact data: name, email address, phone number, country
- Account and preferences: language, currency, password (stored securely)
- Booking and payment data: activities booked, dates, payment method details (processed securely), billing information
- Device and technical data: IP address, browser type, device identifiers, general location (e.g. country or city)
- Usage data: how you use the platform, pages visited, searches, clicks
Information you give us directly
- When you register: name, email, phone, country, language, currency
- When you book: participants, dates, special requests, payment details
- When you contact us: messages, feedback, or survey responses
- When you use features that need camera or location: only if you grant permission and as explained at the time
Browsing and technical information
We use cookies, similar technologies, and log data to collect browsing and technical information. This helps us run the platform, analyse use, improve our services, and personalise content. You can manage cookie preferences in your browser or device settings.
Location information
We may collect general or precise location data if your device or browser allows it and you have given permission. We use it to show relevant experiences, improve services, and for security. You can turn off location access in your device settings.
How we use your personal information
We use your information to:
- Create and manage your account
- Process bookings, payments, and refunds
- Send confirmations, reminders, and customer support
- Personalise the platform and recommend experiences
- Send marketing (with your consent where required) and run promotions
- Improve our services, security, and fraud prevention
- Comply with legal obligations and enforce our terms
We may combine information from different sources for these purposes. We may also share data within our corporate group or with service providers as described below.
Sharing your personal information
We do not sell your personal information for money. We may share your data in the following cases:
- Service providers: We share information with partners who help us operate the platform (e.g. hosting, payment processing, email delivery, analytics). They are required to protect your data and use it only to provide services to us.
- Legal and safety: We may disclose data when required by law, to protect our rights or safety, or to prevent fraud or illegal activity.
- Business transfers: If we merge, sell, or transfer part of our business, your information may be shared with the successor, subject to this policy.
Your choices
You can control how we use your information in several ways:
- Marketing: We use an opt-in approach for email marketing where required by law. You can unsubscribe at any time via the link in our emails or by contacting us at [email protected] with your name and the email address we use for you.
- Location and device permissions: You can enable or disable location and camera access in your device or browser settings. Disabling may limit some features.
- Access and update your data: You can view and update your account details (name, email, phone, preferences) in your account settings or by contacting us. You may also ask us for a copy of the personal data we hold about you, subject to applicable law.
How we protect your data
We use appropriate technical and organisational measures to protect your personal information, including encryption where appropriate, access controls, and secure processing. No system is completely secure; we encourage you to use a strong password and keep it confidential.
Children
Our platform is not intended for users under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will delete it.
How long we keep your data
We keep your data for as long as your account is active and as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymise it in line with our retention policy.
Contact us
For questions about this Privacy Policy or your personal data, contact us at [email protected] or through the contact options on our platform. We will respond in accordance with applicable law.
